Information for New Patients

Office FAQs

Read some frequently asked questions about our office and dental services. 

• What are your hours of operation?

  Our office is open the following hours:

  • Monday:09:00 am - 06:00 pm
  • Tuesday:09:00 am - 06:00 pm
  • Wednesday:09:00 am - 06:00 pm
  • Thursday:09:00 am - 06:00 pm
  • Friday:09:00 am - 06:00 pm
  • Saturday:09:00 am - 06:00 pm
  • Sunday:Closed

• Do you accept new patients?

  Yes! We happily accept new patients. Please contact us to request an appointment.

• Do you accept dental insurance?

  Yes. If you have a dental insurance plan, we will handle the paperwork so that all the benefits to which you are entitled are reimbursed to you.

• Do you provide dental implants?

  Yes, at South Granville Dentistry we have extensive experience performing implant surgery and provide dental implants to our patients regularly.

  Learn More

• Do you offer professional teeth whitening?

  Yes, our dentists and dental team can discuss teeth whitening options with you and will recommend what we feel would work best given your specific unique situation. 

  Learn More

• How often should I get my teeth cleaned?

  Recommendations will vary based on the condition of your teeth, your home care, and cavity risk.

  However, patients with existing conditions, such as untreated or frequent cavities, gum disease, or exposure of a root, should visit the dentist more frequently than someone with a healthy mouth.

  Any 'at risk' patients are recommended to come in every 3 to 4 months to minimize future damage.

  Patients with no existing conditions or risk factors will be recommended to visit the dentist every 6 months.

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• What if my insurance only covers cleanings every 9 months?

  Insurance policies vary. The ‘9-month rule’ generally refers to how often you can have a ‘recall examination, polish and fluoride’. This does not mean you can not have your teeth cleaned.

  Cleaning actually refers to ‘scraping’ or scaling/root planing, which is the removal of the deposit and stain from your teeth so that the gum tissue does not become irritated and bleed.

• How can I tell if I have gum disease?

  Make an appointment to see your dentist and hygienist if you have any of the following symptoms:

  • Chronic bad breath or bad taste
  • Gums that easily bleed
  • Receding gums
  • Red, swollen or tender gums
  • Loose or spreading permanent teeth
  • Pus when you press on the gums
  • Any changes in your bite
  • Any changes in the fit of partial dentures
• Why do I need x-rays?

  Our Vancouver dentists use radiographs, or x-rays, to help them find problems they can't see by looking in your mouth. X-rays also help find issues between teeth and under the gum tissue.

  Early stages of cavities are found with the help of x-rays. Other uses are for detecting developing teeth (or the absence of them), and the level of the bone (which often breaks down during advanced gum disease or following tooth extraction).

  Radiographs can determine the presence of cysts, abscesses, and calcified arteries that can lead to a stroke.

  Learn More

Payment Policy

It is our goal to always provide you with an accurate estimate of our fees before providing any treatment. We will never charge you more than what we estimated without first advising you.

Insurance

We will handle the paperwork involved if you have a dental insurance plan to ensure you are reimbursed and receive all the benefits you are entitled to.

Scheduling Policy

We always do our best to stay on schedule. Automated appointment reminders will be emailed one week prior to your appointment, and again one day in advance as a helpful reminder.

There are occasions that may require you to reschedule your appointment. We just ask that you give us as much notice as possible and we will do our best to find an alternate date that fits your schedule.

For emergency situations that are causing you dental pain, call us immediately. We will always do our best to bring you in as soon as possible.

You do not need to be one of our patients to access our emergency dental care.